Last Updated: [September 7th, 2025]

1. INTRODUCTION

These Terms of Service (“Terms”) govern the use of Island Dream Clean’s website

https://islanddreamclean.com (the “Website”), online booking system, and professional cleaning services provided in Georgia, New Jersey, and Delaware (collectively, the “Services”). Island Dream Clean provides eco-friendly residential and commercial cleaning solutions, including scheduled one-time cleanings, recurring services, and optional treatments such as rust removal (with proper disclosure under OSHA guidelines). By booking or using our Services, clients are expected to provide accurate property details, ensure safe access to the premises, and communicate any special requirements or restrictions in advance. In return, Island Dream Clean agrees to deliver services with professional care, eco-conscious practices, and transparent pricing. All bookings are subject to our cancellation and refund policies, and all payments are processed securely through our third-party payment processor (Stripe). By scheduling or using the Services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, you may not use our Services.

2. ELIGIBILITY

I. II. You must be at least 18 years of age and legally capable of entering into binding agreements in your jurisdiction to use our Services.

By accessing or using our Services, you represent and warrant that all information you provide to us, including during booking, payment, or account creation, is truthful, accurate, current, and complete.

You agree to update such information promptly if it changes, so that we may maintain accurate records.

You agree not to impersonate any person, use a false identity, or misrepresent your affiliation with any individual or entity.

You are responsible for maintaining the confidentiality of your booking details, account information (if applicable), and any passwords used to access our Services, and you agree to accept responsibility for all activities that occur under your account or booking.

You must not use the Services for any unlawful purpose, fraudulent booking, or activity intended to disrupt, damage, or overload our systems.

We reserve the right to refuse, suspend, or terminate Services at our discretion if we reasonably believe you have violated these Terms, provided false information, or engaged in misuse of our Services.

3. SERVICES PROVIDED

III. IV. V. VI. VII. 3.1. Geographic Locations

Island Dream Clean provides residential and commercial eco-friendly cleaning services within the states of Georgia, New Jersey, and Delaware. The scope of services includes, but is not limited to, standard recurring cleanings, deep cleanings, move-in and move-out cleanings, post-construction cleanings, rust treatment services (when specifically requested), and customized cleaning solutions tailored to client requirements.

3.2. Compliance

All services are performed using eco-friendly cleaning products and in compliance with OSHA and applicable state regulations. The specific scope of work will be based on the booking details submitted through our online system, phone, or email, and must be confirmed by Island Dream Clean prior to service delivery. Any additional requests outside the original booking may incur additional charges and are subject to approval.

3.3. Service schedules

Services schedules and availability are not guaranteed and remain subject to confirmation by Island Dream Clean. We reserve the right to refuse or discontinue service under the following conditions: (a) unsafe or hazardous conditions are present on the premises; (b) harassment, abuse, or inappropriate behavior is directed toward our staff; (c) accurate access to the property is not provided at the scheduled time; (d) payment requirements are not met or accounts remain unpaid; or (e) the client has repeatedly failed to comply with booking, cancellation, or rescheduling policies.

3.4. Details of Services Offered

Complete service details, including descriptions of each service type, special treatments, pricing, booking procedures, and limitations, are available on our website at https://islanddreamclean.com or by contacting us directly via phone or email. Clients are encouraged to review these resources to ensure they fully understand the scope, limitations, and conditions of the services being requested.

4. BOOKING AND PAYMENTS

4.1. Booking Details

All bookings must be made through the Island Dream Clean website and are considered confirmed only once full payment has been successfully processed through our third-party payment processor, Stripe. Until payment is received, no reservation or service slot is guaranteed.

4.2. Pricing

All prices are listed in United States Dollars (USD) and are subject to applicable state and local taxes, fees, and surcharges. Pricing information is available on the Website and may be updated at any time without prior notice.

4.3. Recurring Services Discounts

Clients who select recurring monthly services will receive a three percent (3%) discount applied automatically at checkout. Such recurring services are billed on a subscription basis through Stripe, with charges automatically deducted from the payment method provided by the client.

4.4. Payment Authorization

By providing payment details, you expressly authorize Island Dream Clean and its payment processor, Stripe, to charge the designated card or payment method for the total amount due, including taxes, fees, recurring subscription charges, and any additional charges incurred for add-on or extended services. You further acknowledge and agree that failure to maintain a valid payment method may result in suspension or cancellation of booked services.

4.5. Third-Party Payment Processor Liability

Island Dream Clean is not responsible for delays, errors, or service interruptions caused by Stripe or any other third-party payment processor. Any disputes regarding payments must be directed first to Island Dream Clean and, if necessary, may be escalated through Stripe in accordance with their terms of service.

5. DEPOSITS, CANCELLATIONS, AND REFUNDS

5.1. Deposit Requirement

Certain bookings may require payment of a deposit at the time of scheduling. Where applicable, the deposit will be applied to the total service cost and is refundable if cancellation occurs at least two (2) hours prior to the scheduled appointment time.

5.2. Late Cancellation Fee

Cancellations made less than two (2) hours prior to the scheduled appointment are subject to a cancellation fee equal to eight percent (8%) of the total booking amount. This fee will be deducted from the deposit already paid or, if no deposit exists, from the total payment made for the service.

5.3. Cancellation Policy

Clients enrolled in monthly recurring cleaning services are subject to the same cancellation and refund rules as one-time bookings. Missed or late cancellations for recurring services will be billed in accordance with these terms, and the cancellation fee will be automatically charged through the client’s designated payment method.

5.4. Refund Processing Time

Refunds, where applicable, will be issued to the original payment method used for the booking.

Processing times typically range from five (5) to ten (10) business days but may vary depending on the policies of Stripe or the client’s financial institution. Island Dream Clean is not responsible for delays caused by banks, credit card companies, or third-party processors.

6. CLIENT RESPONSIBILITIES

6.1. Access to Property

Clients are responsible for ensuring safe and unobstructed access to the property at the scheduled appointment time. This includes providing accurate entry instructions (such as gate codes, lockbox codes, or key handovers) in advance. If our cleaning team cannot gain access within fifteen (15) minutes of arrival due to client delay, incomplete instructions, or restricted entry, the appointment may be canceled and subject to applicable cancellation fees.

6.2. Pets, Valuables, and Fragile Items

Clients must secure all pets in a safe and contained area away from the cleaning zone to avoid accidents or disruptions. Additionally, clients are expected to safeguard valuables, cash, jewelry, heirlooms, and fragile items before the scheduled service. Island Dream Clean is not liable for damage to unsecured fragile items or for the loss of valuables that were not properly secured by the client.

6.3. Special Cleaning Needs and Hazard Notifications

Clients must notify Island Dream Clean in advance of any special cleaning requirements, such as stain removal, delicate surfaces, or unusual cleaning requests. Clients are also required to disclose the presence of hazardous conditions on the property, including mold, biohazards, infestations, or exposure risks. Where rust treatment chemicals or specialty cleaning agents are requested, the client acknowledges that such products may carry risks and must accept the associated OSHA-compliant disclosures prior to application.

6.4. Utilities and Environmental Conditions

Clients are responsible for ensuring that essential utilities—namely, running water, electricity, and adequate climate control (such as air conditioning or heating where applicable)—are available throughout the duration of the service. Interruptions in these utilities may limit our ability to complete the cleaning to professional standards and may result in rescheduling or service termination at the client’s expense.

6.5. Client Cooperation and Readiness

Clients are expected to prepare the service area to a reasonable degree before the cleaning team arrives. This includes removing excessive clutter, securing confidential or sensitive documents, and ensuring that the work environment is reasonably safe. Cooperation ensures that cleaning staff can perform efficiently, avoid damage, and meet expected service outcomes.

7. DISCLOSURE FOR USE OF CLEANING PRODUCTS AND CHEMICALS

7.1. Eco-Friendly Cleaning Solutions

Island Dream Clean primarily uses eco-friendly, non-toxic cleaning solutions as the default option for all residential and commercial services. These products are selected with the intention of minimizing environmental impact while promoting the health and safety of our clients, staff, and their households.

7.2. Specialized or Alternative Cleaning Treatments

At the specific request of the client, Island Dream Clean may use specialized cleaning chemicals, including but not limited to rust treatment solutions or other commercially available chemical agents.

These treatments may be stronger in nature, are subject to regulatory safety requirements, and must be disclosed in compliance with applicable OSHA (Occupational Safety and Health Administration) standards.

7.3. Potential Risks and Client Acknowledgment

By requesting the use of rust treatment products or other specialized cleaning agents, you expressly acknowledge and agree that:

I. Such products may carry inherent risks, including but not limited to temporary odors, surface discoloration, residue, or potential damage to certain materials.

II. Proper ventilation may be required during and after application, and Island Dream Clean may recommend vacating treated areas for a limited period to minimize exposure.

III. Despite adherence to manufacturer guidelines, unintended side effects can occur.

7.4 Client Release of Liability

By requesting or consenting to the use of specialized cleaning agents, you release Island Dream Clean,

its employees, and contractors from any liability or claims arising from:

I. Adverse reactions (including allergies or sensitivities to chemical agents).

II. Damage to surfaces, finishes, or materials caused by the application of such products.

III. Temporary health effects such as irritation, odors, or discomfort associated with the use of approved cleaning chemicals.

7.5 Additional Safety Disclosures

For your protection, full details of the chemicals and products used, including manufacturer safety data sheets (SDS), can be provided upon request. Clients are encouraged to contact Island Dream Clean via telephone, email, or through our official website for additional safety disclosures and product information.

8. HEALTH AND SAFETY

8.1. Compliance with Standards

Island Dream Clean staff members follow applicable Occupational Safety and Health Administration (OSHA) standards, Centers for Disease Control and Prevention (CDC) guidelines, and any other relevant federal, state, or local health and safety regulations when performing cleaning services.

8.2. Right to Refuse Service

We reserve the right, at our sole discretion, to refuse or discontinue service if we determine that the property presents unsafe or unsanitary conditions that may endanger our staff or prevent safe completion of the cleaning.

8.3. Client Cooperation

You agree not to request or require our staff to perform cleaning tasks that compromise their health or safety. Prohibited requests include, but are not limited to, climbing on unsafe ladders, handling toxic or hazardous chemicals not provided by Island Dream Clean, or moving excessively heavy furniture or appliances.

8.4. Disclosure Obligations

You must notify Island Dream Clean in advance of any known hazards or conditions that may affect the

health or safety of our staff, including but not limited to asbestos, lead paint, chemical spills, pest infestations, or environmental hazards. Failure to disclose such conditions may result in immediate termination of service and forfeiture of any payments or deposits.

8.5. Protective Measures

Our team may, at their discretion, use protective gear such as gloves, masks, or goggles to safeguard their health. The use of such protective equipment does not imply acceptance of liability for unsafe conditions on your property.

8.6. Client Responsibility for Safety

You remain responsible for ensuring that the property is reasonably safe and free of hazards at the time of service. Island Dream Clean is not responsible for accidents, injuries, or damages caused by unsafe conditions that were not disclosed in advance.

9. DATA PRIVACY

Your use of our Website and Services is subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal information. We process payments securely through Stripe and do not store sensitive financial data on our servers.

10. INTELLECTUAL PROPERTY

10.1. Ownership of Content

All content, materials, and media displayed or made available through the Website—including but not limited to text, graphics, logos, icons, images, videos, design elements, and software code—are the sole and exclusive property of Island Dream Clean or its authorized licensors. Such materials are protected under applicable U.S. copyright, trademark, and other intellectual property laws.

10.2. Limited License to Users.

Subject to compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its content solely for personal, non-commercial purposes related to booking or using our services.

10.3. Prohibited Uses.

You may not, without prior written authorization from Island Dream Clean:

(I). Copy, reproduce, modify, publish, transmit, distribute, display, perform, or create derivative works of any Website content;

(II). Use any trademarks, service marks, or trade names belonging to Island Dream Clean in a manner that may cause confusion or misrepresent affiliation; or

(III) Employ data mining, scraping, automated bots, or similar methods to extract content or information from the Website.

10.4. Reservation of Rights.

All rights not expressly granted to you under these Terms are reserved by Island Dream Clean and its licensors. Unauthorized use of our intellectual property may result in legal action, including claims for damages and injunctive relief.

11. DISCLAIMER

Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, and we do not guarantee that your property will be spotless or allergen-free, as cleaning results may vary depending on the condition of the property.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Island Dream Clean, its employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, or expenses arising out of your use of our Services, violation of these Terms, or negligence.

13. TERMINATION

We may suspend or terminate your access to our Services at any time, without notice, if you violate these Terms or engage in fraudulent, abusive, or unsafe conduct. Upon termination, any outstanding payments remain due.

14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in Georgia, unless prohibited by law. You waive the right to participate in a class action lawsuit.

15. CHANGES TO TERMS

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Updated Terms will be posted on our Website with a revised “Last Updated” date.

Continued use of our Services after changes constitutes acceptance.

16. CONTACT INFORMATION

For questions or concerns regarding these Terms, contact us at:

[email protected]

https://islanddreamclean.com.