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Island Dream Clean Privacy Policy
Terms of Service
Privacy
Island Dream Clean, located at 2810 N Church St PMB 169724, Wilmington, DE 19802, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information in connection with our eco-friendly cleaning services and website (https://islanddreamclean.com). We aim to foster user trust by ensuring transparency, compliance with applicable laws in New Jersey, Delaware, Florida and Georgia, and adherence to industry standards. This policy also addresses our data collection practices, comment system, and eco-friendly marketing claims.
Island Dream Clean Privacy Policy
Article 1: Information Collection
1.1 Personal Information
We collect personal information you voluntarily provide through our quote form, including your name, email address, phone number, and physical address, to facilitate service bookings and inquiries.
1.2 Usage Data
We collect non-personal information such as browser type, device information, IP address, and website usage data via cookies and analytics tools to enhance website functionality and user experience.
1.3 Comment System Data
When you submit comments on our blog or website, we collect the provided information (e.g., name, email, and comment content) to engage with users and improve our services.
Article 2: Use of Information
2.1 Service Delivery
Your personal information is used to provide service quotes, schedule cleanings, and respond to inquiries, ensuring efficient delivery of our eco-friendly cleaning services.
2.2 Marketing Communications
With your consent, we may send newsletters or updates about our services, including promotions related to our eco-friendly cleaning practices, which utilize sustainable products and methods.
2.3 Website Improvement
Usage data and comment system feedback are analyzed to optimize website performance, user experience, and content relevance.
Article 3: Sharing and Disclosure
3.1 Service Providers
We share personal information with trusted third-party service providers, such as payment processors (e.g., Stripe) and cleaning staff, solely to fulfill service requests. These providers are contractually obligated to protect your data.
3.2 Legal Compliance
We may disclose information to comply with legal obligations, such as court orders or regulatory requirements in New Jersey, Delaware, or Georgia.
3.3 No Sale of Data
Your personal information is not sold, rented, or shared for marketing purposes without your explicit consent.
Article 4: Your Rights
4.1 Opt-Out Rights
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at [email protected].
4.2 Data Access and Control
Residents of applicable jurisdictions (e.g., California, EU) may request access to, correction of, or deletion of their personal data, subject to legal requirements. Contact us to exercise these rights.
Article 5: Security Measures
5.1 Data Protection
We implement industry-standard encryption and security protocols to safeguard your personal information against unauthorized access, loss, or misuse.
5.2 Payment Security
Payments processed through Stripe are secured with encryption and comply with Payment Card Industry Data Security Standards (PCI DSS).
Article 6: Eco-Friendly Claims
6.1 Sustainable Practices
Our eco-friendly marketing claims reflect our commitment to using environmentally responsible cleaning products and methods, minimizing ecological impact while maintaining service quality.
Article 7: Policy Updates
7.1 Notification of Changes
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date.
Article 8: Contact Information
8.1 Inquiries
For questions or concerns about this Privacy Policy, contact us at:
Island Dream Clean
2810 N Church St PMB 169724, Wilmington, DE 19802
Email: [email protected]
Phone: (+1) 908-596-1959
Effective Date: August 22, 2025
Terms of Service
Article 1: Scope of Services
1.1 Cleaning Services Offered
Island Dream Clean provides a range of eco-friendly cleaning services, including Basic Cleaning, Stage Cleaning, Commercial Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, and Gifted Cleaning, as detailed on our website. Services are subject to limitations, such as not handling loose items or disconnecting appliances unless explicitly requested in the quote form’s “Notes” section.
1.2 Rust Cleaner Use
In compliance with Occupational Safety and Health Administration (OSHA) regulations, rust treatment chemicals are used only upon the customer’s explicit request due to their chemical composition. Clients must specify this preference in the quote form.
Article 2: Booking and Cancellation
2.1 Booking Process
Services are booked through our website’s quote form, which calculates costs based on room types (e.g., $20 per bedroom, $35 per bathroom, $45 per kitchen) and additional services (e.g., $30 for rust treatment, $25 for fridge cleaning). A deposit is required at booking, processed securely via Stripe.
2.2 Cancellation and Rescheduling Policy
Clients must provide at least two (2) hours’ notice prior to the scheduled service start time to cancel or reschedule. Failure to provide timely notice will result in an 8% fee of the total service cost, automatically charged to the card on file via Stripe. Cancellations or rescheduling requests can be made by contacting us at [email protected] or (+1) 908-596-1959.
Article 3: Payment Terms
3.1 Payment Processing
All payments are processed through Stripe, a secure third-party payment processor, at the time of booking. Clients with subscription-based services may have recurring charges automatically applied to the card on file.
3.2 Cost Calculator and Transparency
Our website’s cost calculator provides a transparent breakdown of charges based on selected services, room counts, and add-ons (e.g., $30 for interior windows, $20 for dishes). Any applicable deductions, such as discounts, and the required deposit are clearly displayed prior to booking confirmation.
Article 4: Client Responsibilities
4.1 Notification of Special Conditions
Clients are responsible for notifying Island Dream Clean of any delicate, hazardous, or high-risk areas (e.g., fragile surfaces, valuable items) prior to service to prevent damage or injury.
4.2 Appliance Handling
For Move-In/Move-Out or Deep Cleaning services, clients must move appliances before and after cleaning to ensure their safety and optimal condition.
Article 5: Liability and Indemnity
5.1 Limitation of Liability
Island Dream Clean’s liability for any damages, losses, or issues arising from our services is limited to the total cost of the service provided. We are not liable for damage to items not disclosed as delicate or hazardous.
5.2 Indemnification
Clients agree to indemnify and hold harmless Island Dream Clean, its employees, and contractors from any claims, damages, or liabilities arising from the client’s failure to disclose relevant information or misuse of services.
Article 6: Intellectual Property
6.1 Ownership of Content
All content on our website, including text, images, designs, and the comment system interface, is the property of Island Dream Clean and protected by applicable intellectual property laws. Unauthorized reproduction, copying, or scraping of content is strictly prohibited.
6.2 Comment System Use
Clients and users may submit comments via our website’s comment system. By submitting comments, you grant Island Dream Clean a non-exclusive, royalty-free license to use, display, and moderate such content to improve our services and user experience.
Article 7: Eco-Friendly Practices
7.1 Sustainable Cleaning Commitment
Island Dream Clean employs environmentally responsible cleaning products and methods, as reflected in our eco-friendly marketing claims. These practices aim to minimize ecological impact while delivering high-quality cleaning services.
Article 8: Governing Law and Dispute Resolution
8.1 Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of the States of New Jersey, Delaware, and Georgia, as applicable to the service location or dispute.
8.2 Dispute Resolution
Any disputes arising under these terms shall be resolved through binding arbitration in Monmouth County, New Jersey, or, at our discretion, in small claims court, in accordance with the rules of the American Arbitration Association.
Article 9: Force Majeure
9.1 Exemption from Liability
Island Dream Clean shall not be liable for failure to perform services due to unforeseen circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, or emergencies.
Article 10: Data Collection Practices
10.1 Information Collection
We collect personal information (e.g., name, email, phone, address) via our quote form and comment system, as well as usage data (e.g., cookies, analytics) to facilitate services and improve our website, as detailed in our Privacy Policy.
10.2 User Trust
Our data practices are designed to be transparent and secure, fostering trust by clearly explaining how information is collected, used, and protected, in compliance with applicable state laws.
Article 11: Contact Information
11.1 Inquiries and Support
For questions, concerns, or to exercise your rights under these Terms of Service, contact:
Island Dream Clean
2810 N Church St PMB 169724, Wilmington, DE 19802
Email: [email protected]
Phone: (+1) 908-596-1959
Effective Date: August 22, 2025
Accessibility
Article 1: Commitment to Accessibility
1.1 WCAG Compliance
Island Dream Clean strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, ensuring our website is perceivable, operable, understandable, and robust for users with visual, auditory, motor, or cognitive disabilities.
1.2 Ongoing Improvements
We continuously assess and enhance the accessibility of our website and services, incorporating user feedback to identify and address barriers, ensuring an inclusive experience.
Article 2: Accessibility Features
2.1 Website Accessibility
Our website supports the following accessibility features:
- Text alternatives for non-text content, such as alt text for images, to assist users relying on screen readers.
- Adjustable text sizes through standard browser or device settings for improved readability.
- Consistent and intuitive navigation to facilitate ease of use across all pages.
- Compatibility with assistive technologies, including screen readers and keyboard-only navigation.
2.2 Comment System Accessibility
Our website’s comment system, used for collecting user feedback and blog interactions, is designed to be navigable via keyboard and compatible with assistive technologies, ensuring all users can engage with our content.
Article 3: Eco-Friendly Service Accessibility
3.1 Inclusive Service Delivery
Our eco-friendly cleaning services, including Basic Cleaning, Deep Cleaning, and Gifted Cleaning for those in need, are provided with accommodations for individuals with disabilities upon request. Clients may specify accessibility needs in the quote form’s “Notes” section to ensure safe and effective service delivery.
3.2 Sustainable Practices
Our commitment to eco-friendly cleaning, using environmentally responsible products, extends to ensuring that accessibility accommodations do not compromise our sustainable practices, maintaining both inclusivity and environmental responsibility.
Article 4: Third-Party Content
4.1 Limitations of Control
While we encourage accessibility in third-party integrations, such as Stripe payment forms or external links, we cannot guarantee their full compliance with WCAG 2.1 standards. We strive to select partners that align with our accessibility goals.
Article 5: Data Collection and Accessibility
5.1 Transparent Data Practices
Our data collection practices, including information gathered via the quote form and comment system, are designed to be accessible and transparent. Users with disabilities can access these features through assistive technologies, and we ensure collected data is handled securely, as outlined in our Privacy Policy.
5.2 User Trust
By making our data collection processes accessible and clearly communicated, we aim to build trust with all users, ensuring they feel confident interacting with our website and services.
Article 6: Feedback and Support
6.1 Accessibility Inquiries
If you encounter any accessibility barriers on our website or with our services, please contact us at:
Island Dream Clean
2810 N Church St PMB 169724, Wilmington, DE 19802
Email: [email protected]
Phone: (+1) 908-596-1959
6.2 Alternative Access
We will promptly address accessibility concerns and provide alternative means to access content or services, such as via email or phone, to ensure an inclusive experience.
Effective Date: August 22, 2025
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